Orders for the Netherlands need to be placed before 23:59 CET to receive them the next day.

Orders for the rest of Europe need to be placed before 22:30 CET to be on time; orders placed after this point are counted as Day -1 when we calculate the expected delivery date.

Orders for the rest of the world need to be placed before 18:00 CET to be on time; orders placed after this point are counted as Day -1 when we calculate the expected delivery date.

Delivery times assume orders are placed between Monday and Friday and apply to working days. So a Friday order (Day Zero) to Austria, for example, has an expected delivery day of the Wednesday or Thursday of the following week. Orders placed on Saturday and Sunday before the cut-off times are treated as Day Zero when working out expected delivery dates.

Meroda Cosmetics currently accepts orders shipping to the following Countries/Regions:

*Please note that shipments to Asia and Australia may experience slightly longer delivery times due to current global conditions.

Conflict in the Middle-East
Because of the ongoing crisis in the Middle-East, our carriers have informed us that we cannot ship to the countries listed below owing to air space closures. We hope this is only temporary and that the conflict is resolved soon. Until then we are unable to accept orders from these countries. Any orders placed in the last 15 days are likely to be affected, so we will contact the customers involved and arrange refunds as soon as we receive status updates on your order. Please don't hesitate to reach out to our customer support team with any queries.

Africa: Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe.

Asia: Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong SAR, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen.

Europe: Faroe Islands, Liechtenstein, Monaco, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Vatican City.

North America: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre & Miquelon, Saint Vincent & the Grenadines, Sint Maarten, Trinidad & Tobago, Turks & Caicos Islands.

South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela.

If you paid for Premium Shipping, you are protected against lost, missing, damaged, or stolen packages up to the value of your order.

If any of these unfortunate events occur during delivery with our third-party carriers, we will process a claim on your behalf so we can quickly send a repeat order or issue a refund, whichever you prefer.

To tell us about a claim, please click the “Help” portal on the main page of our website and follow the drop-down instructions under “Premium Shipping Insurance”, then follow the simple steps to upload your documentation.

Please review and follow the guidelines below so you have the necessary information ready for the “Help” portal.

1. Missing Package Claims

• Waiting Period: Customers must wait 2 days after the estimated delivery date (in Europe) and 3 days (rest of the world) before claiming a missing package.
• Tracking Shows Delivered: If the tracking link shows the package as delivered but the customer did not receive it, they must wait 1 day before starting a claim.
• Initial Steps: Customers should first check with neighbours, pick-up locations, etc., before starting a claim.
  
  2. Incorrect Signature
• Signature Discrepancy: If the signature recorded on the delivery carrier's portal does not belong to the recipient and the intended recipient did not receive the package, they must provide a sample of their signature as part of the claim to confirm the discrepancy.
  
  3. Stolen Packages
• Value Threshold: For stolen packages valued at €100 or more:
• Police Report: A police report must be filed.
• Documentation: The police report number must be included in the claim documentation.
• Any available photo/video evidence (e.g. security camera footage)
  
  4. Damaged Packages
• Photo Evidence: Customers are required to provide photo evidence of the damage.
• Timing: We recommend taking pictures as soon as the damage is noticed.
  
  5. Claim Processing
• Once you have completed the “Help” portal instructions and submitted all the requested information & documentation, a new order will be created or your purchase refunded without fuss or further engagement.
  
  6. Required Documentation
• Description: A detailed description of what happened.
• Commercial Invoice: A commercial invoice showing the price of each item and the total.
• Photo/Video Evidence: Photo and/or video of the damage or any other relevant evidence (e.g. security camera footage).
• Tracking Reference Number: The tracking reference number of the return shipping of your items (if applicable).
• Police Report Reference Number: The police report reference number (if applicable).
  
  7. Timing

- It is essential that you raise a claim through the Help portal with your evidence as soon as you can (observing the rules above to allow for any slight carrier delays). We only have 1 month from your order date to make a claim on your behalf, so we will be UNABLE to process your claim outside this date and will not be able to offer a resent order or a refund.

- Please observe the timing instructions to make full use of your Premium shipping cover.

Packages do not ship from our fulfilment center on the following holidays:

25th/26th of December, 1st & 2nd of January

*Easter dates:

FedEx: Orders placed on April 19, 20, and 21 will be shipped on 22/04/2025

SEUR, Correos: No deliveries will be made on 18/04/2025

Post NL: No deliveries will be made on 21/04/2025

ColisPrive, DPD, GLS, Bpost, UPS, Inpost: No deliveries will be made on 21/04/2025

Bring: No deliveries will be made on 17/04/2025, 18/04/2025, 21/04/2025

Once your order arrives in your country with your local delivery carrier, you will receive a shipment confirmation email.

That email contains the shipment details, your tracking number, and a package tracking link. If you haven't received an email, please be sure to check your SPAM folder.

If you still have not received a tracking number, please contact us using the "Help" button on the website.

It is important that you report the issue to us IMMEDIATELY. For us to investigate successfully with our Distribution Centre or shipping partners and replace the items, we must do so within 7 days of the stated delivery date.

This also applies to customers who purchased the Premium Shipping option, though for them we can act much faster to replace your order without any third-party investigation delays.

Please contact us using the "Help" button on the website and follow the instructions to raise a query/claim.

We provide free shipping on orders above 45 euros.

We cannot guarantee delivery times; they are indicative and for information only.

Because we ship from our fulfilment centre in the Netherlands, we always advise allowing delivery an extra 24hrs before reaching out to customer services, giving your local carrier time to attempt delivery (even if slightly delayed).

Experience tells us that any delays are no more than 24hrs.