GENERAL QUESTIONS
Do you sell your products in physical stores?
Right now, Meroda Cosmetics products can be found on our own Meroda websites, as well as through bol.com and Apotek Hjärtat in Sweden.
Is it possible to cancel an order?
Once an order has been placed, it can no longer be cancelled.
Where is my order?
We understand you can't wait to receive your products! As soon as your order reaches your country and is handed to your local delivery carrier, we'll send you a shipping confirmation email that includes your tracking number.
No confirmation email received?
Please take a look in your spam folder first. If it still hasn't arrived, get in touch with us through the "Help" button on the website.
How can I unsubscribe from your marketing emails?
To stop receiving messages from Meroda Cosmetics, simply select "unsubscribe" at the bottom of any email we send you.
What forms of payment do you accept?
At the moment we take all major credit and debit cards as well as PayPal. For further details, visit our Payment Page to see the payment options that apply to your country.
We would love to stock your products, how can we work together?
Thanks so much for your interest in our brand! Reach out to us using the "Help" button on the website.
PRODUCT QUESTIONS
Where can I get samples?
At the moment we don't provide free samples. That said, thanks to the huge amount of feedback from our community, we're hoping to change that in the future! For now, feel free to browse our minis that are already available, or give our travel kit a go — it brings together all of our mini sizes as a starter set.
What is the shelf life?
Every product has a shelf life of at least 12 months, and the expiry dates — up to 3 years — are printed on the outer box. Once a product has been opened, however, use it within 12 months.
Is it necessary to use a day cream with the foundation?
It isn't required, though we do recommend applying primer before the foundation. Primer helps create an even base for the foundation to sit on.
What is the coverage of the changing foundation? Low, medium, high?
The Changing Foundation offers light to medium coverage. It's designed to leave the skin looking natural and dewy.
Does the changing foundation cover pigmentation spots/freckles?
Yes, the Changing Foundation does cover freckles! It can't fully cover pigment spots, though. If you're after more coverage, take a look at our concealer.
Is the foundation suitable for wrinkle lines?
Absolutely! The changing foundation is moisturizing and caring, leaving you looking radiant and fresh!
Can you also use the foundation just on a part of the face?
You certainly can use the foundation on just parts of your face to soften any redness or blemishes you may have.
How do you apply the foundation? By hand or a brush?
For the best outcome, the foundation is best applied with a brush. This helps the pigment granules work deeper into the skin so you avoid a white haze.
Is the changing foundation heat resistant?
Yes, the Changing Foundation is heat resistant!
How much content does 1 bottle of changing foundation contain?
Each bottle of the Changing Foundation holds 30 ML.
Is the changing foundation water-based or silicone?
The Changing Foundation is silicone based. That's what makes it waterproof, so you won't have to worry about sweating your makeup off!
Is the foundation suitable for people with feltigo/rosacea?
The Changing Foundation can be used safely by people with vitiligo or rosacea. Just keep in mind that it gives light, natural coverage.
Does the changing foundation contain SPF?
Yes, the Changing Foundation contains SPF 15!
Is the foundation paraben and sulphate free?
Yes, it's free of parabens and sulfates!
Are any of the ingredients used considered as PFAS?
The Changing Foundation includes dimethicone, which may contain PFAS.
Does the changing foundation contain minerals?
Yes, it contains minerals.
How can the changing foundation change color? How does it work?
Changing foundation works differently from regular foundation, as it relies on special toner particles. The particles in the foundation mass start out uncolored. Once applied, your skin temperature helps them release the toner inside, which blends with your own skin color to create the visible colour effect.
Does the foundation give a shine or is it greasy?
We suggest dusting a little setting powder on top for a long-lasting matte finish.
How to prevent an oily face?
We suggest dusting a little setting powder on top for a long-lasting matte finish.
Is the foundation safe to use for pregnant women?
Yes, it is! If you still have any doubts, feel free to check with your doctor.
Is the changing foundation gluten free?
Yes it is!
Is the changing foundation safe to use after using a tanning bed or tan spray?
Yes, it's safe for people who have tanned their skin with tanning spray or a tanning bed. We do recommend waiting until your skin has settled back into a stable state before using it — around 3-5 days.
Are your products vegan?
All of our products are vegan — with the exception of our mascara, which contains beeswax.
Are your products cruelty-free?
Our testing has never been carried out on animals of any species, and it never will be. We're proud of that, and it's a core part of Meroda's ethos.
Is the changing foundation suitable for sensitive skin?
The Changing Foundation can be used safely by people with vitiligo or rosacea. Keep in mind, though, that everyone's skin reacts differently.
Is the foundation/concealer heat resistant?
Yes, they are heat resistant!
How do I get products that are out of stock?
We do our best to restock as fast as we can. In the meantime, keep an eye on the website regularly for updates on product availability.
How do I clean the brush?
1. Dampen the bristles with lukewarm water.
2. Put a drop of your chosen cleanser into the palm of your clean hand.
3. Gently work the tips of the bristles across your palm.
4. Rinse the bristles well.
5. Press out the excess moisture with a clean towel.
* How often should the brush be cleaned?
It depends on how often you use it. For brushes used regularly with liquid formulas such as foundation and concealer, clean them about once a week. After cleaning, lay this brush flat to air-dry, or rest the brush head at a slight downward slant with the bristles pointing down.
If you clean the brush often, try to keep water or liquid from getting into the ferrule, as this can cause the bristles to shed.
